At Property Hub, we highly value all our users, including both tenants seeking space and providers listing properties. We assist countless businesses every month in finding their ideal workspace. Our role extends beyond that of a traditional property broker, as we function as dedicated workspace specialists and a centralised management platform.
Our commitment extends to supporting both sides of the flexible property market:
For Providers: We offer a specialised platform that serves as a centralised one-stop shop for managing the entire property search process. Providers get real-time insights into their property listings, including available and already enrolled spaces, enabling efficient portfolio management.
For Tenants: The platform enables prospective tenants to search for their ideal property using specific parameters such as location and the required number of desks. Once suitable options are identified, tenants can easily shortlist their favourites or book tours directly. Tenants can effortlessly view their shortlisted spaces, record their thoughts, and upload photographs from tours to help recall specific details and preferences for each property.
Our advisory role doesn't end once you've moved in. After advising on property suitability and helping you secure a suitable workspace, we will continue to support you by:
For tenants, these comprehensive services are provided at no cost, as in over 99% of searches, the property operator covers our fees.
For customers seeking a more tailored workspace arrangement, we can develop a customised property solution package. Please contact us via the "contact us" page on our website; we are always ready to discuss flexible property solutions.
We consistently strive to provide excellent customer service. If you are ever dissatisfied with our service, please contact your account manager directly or refer to our detailed Complaints Policy.
Welcome to the privacy and cookies policy for the online brokerage services provided through our website. We are committed to protecting and respecting your privacy and the security of your personal information while delivering our flexible property brokerage services (the "Services").
This Policy, which should be read in conjunction with our Terms of Use and any other documents referenced herein, is designed to:
It is important to read this Policy together with any specific privacy notices or fair processing notices we may issue when collecting or processing your personal data on particular occasions. This Policy supplements those notices and does not override them.
This website is not intended for use by children, and we do not knowingly collect data relating to minors. If you are concerned that your child may have provided information through our website, please contact us at enquiries@property-hub.com.
This site is operated by Office Hub Group Pty Limited. We are registered in Sydney, Australia, under the company number A.C.N. 624 819 076. Our main trading address is 1301/109 Pitt Street, Sydney NSW 2000, Australia.
We have appointed a Data Privacy Manager to oversee questions related to this Policy and the exercise of your legal rights.
Data Privacy Manager Contact Details:
You have the right to complain at any time to the Information Commissioner's Office (ICO) (www.ico.org.uk), the UK supervisory authority for data protection issues. However, we would appreciate the opportunity to address your concerns if you reach out to us before contacting the ICO.
Our website may include links to third-party websites, plug-ins, and applications. Clicking on these links may allow third parties to collect or share data about you. We do not control these external websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every website you visit upon leaving ours.
Personal data is any information about an individual from which that person can be identified. This does not include data where the identity has been removed (anonymous data).
To provide our Services, we may collect, use, store, and transfer different kinds of personal data about you, categorised as follows:
We also collect, use, and share Aggregated Data, such as statistical or demographic data, for various purposes. Aggregated Data is derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity.
For instance, we may aggregate usage data to calculate the percentage of users accessing a specific feature. If we combine Aggregated Data with your personal data in a way that can directly or indirectly identify you, we treat the combined data as personal data and use it in accordance with this Policy.
We do not collect any Special Categories of Personal Data about you (which includes details about race, ethnicity, religious beliefs, sexual preferences, political opinions, health, or biometric data). We also do not collect any information about criminal convictions and offences.
Your personal data is collected through the following methods:
You may provide us with your Identity, Contact, Transaction, Profile, and Communication Data by completing forms or by corresponding with us by post, phone, or email. This includes data provided when you:
As you navigate and interact with our website, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. This is primarily done using cookies, server logs, and similar technologies. We may also receive Technical Data when you visit other websites that employ our cookies.
For more details, please refer to the (Cookies) section.
We may receive personal data about you from various third parties and public sources:
| Data Type | Source | Location (Examples) |
|---|---|---|
| Technical Data | Refer to the (Cookies) Section | N/A |
| Transaction Data | Flexible property operators, managed space partners, and peer-to-peer hosts | Inside and outside the EEA |
| Financial Data | Credit rating agencies | N/A |
| Identity Data and Contact Data | Data brokers or aggregators (e.g., D&B Hoovers, Full Contact) | Outside the EEA |
| Identity Data and Contact Data | Publicly available sources (e.g., Organisational websites, Companies House, Electoral Register) | Inside the EU |
| Identity Data and Contact Data | Real estate partners | Inside and outside the EU |
| Identity Data and Contact Data | Flexible property operators | Inside and outside the EU |
We will only use your personal data for the purposes for which we collected it, or for a reasonably compatible secondary reason. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for the use. We may process your data without your explicit knowledge or consent where required or permitted by law.
The table below outlines the activities, the type of data used, and the legal basis we rely on for processing:
| Purpose/Activity | Type of Data | Lawful Basis for Processing (including Legitimate Interests) |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
| To process your enquiry and refer flexible workspace solutions to you (ongoing until you tell us otherwise) | (a) Identity (b) Contact (c) Transaction (d) Communications | Performance of a contract with you and/or Legitimate Interests (to help you find a suitable property) |
| To organise property viewings with or for you and send reminders (by phone, email, or SMS) | (a) Identity (b) Contact | Performance of a contract with you and/or Legitimate Interests (to facilitate the service) |
| To provide ongoing support during your property occupation (checking requirements, market updates, expansion/contraction assistance, renewal reminders) | (a) Identity (b) Contact | Performance of a contract with you and/or Legitimate Interests (to provide comprehensive, value-added service) |
| To manage our relationship, including notifying you of changes to terms/policies and requesting reviews/surveys | (a) Identity (b) Contact (c) Profile (d) Communications | (a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, (c) Necessary for our Legitimate Interests (to keep records updated and improve services) |
| To allow you to partake in a prize draw, competition, or survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Communications | (a) Performance of a contract with you, (b) Necessary for our Legitimate Interests (to improve and grow our business/services) |
| To administer and protect our business and website (troubleshooting, data analysis, IT maintenance, security, fraud prevention) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our Legitimate Interests (running the business, network security, reorganisation), (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements, and measure advertising effectiveness | (a) Identity (b) Contact (c) Profile (d) Usage (e) Communications (f) Technical | Necessary for our Legitimate Interests (to study customer use, develop the business, and inform marketing strategy) |
| To use data analytics to improve our website, services, marketing, and customer experiences | (a) Technical (b) Usage | Necessary for our Legitimate Interests (to define customer types, keep the website relevant, develop the business, and inform marketing strategy) |
| To make suggestions and recommendations to you (by email) about potentially interesting services | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile | Necessary for our Legitimate Interests (to develop our products/services and grow our business) |
You have the right to withdraw consent at any time by using the unsubscribe feature in communications or by closing your enquiry/property via the links provided in Property Hub.
We may be required to share your personal data with the following parties for the purposes detailed in Section 4:
Internal Third Parties
External Third Parties
We mandate that all third parties respect the security of your personal data and treat it in accordance with the law. We only permit our third-party service providers to process your personal data for specified purposes and strictly in accordance with our instructions; they are not allowed to use your data for their own purposes.
We share your personal data within the Property Hub Group and its related businesses, which may involve transferring it outside the European Economic Area (EEA).
The data we collect from you may be transferred to and stored at a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for our suppliers or us. This staff member may be involved in fulfiling your order, processing international requests for property solutions, payment processing, and support services.
By submitting your personal data, you agree to this transfer, storage, or processing.
We will take all reasonable steps to ensure your data is treated securely and in compliance with this Policy. When transferring your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by utilizing appropriate safeguards as required by law.
We aim to provide you with clear choices regarding the use of your personal data, particularly concerning marketing communications.
You can ask third parties or us to stop sending you marketing messages at any time by utilizing the unsubscribe feature in our communications to update your preferences.
Please note that opting out of marketing messages will not stop communications related to a product or service purchase, warranty registration, service experience, or other transactional correspondence.
A cookie is a small text file that a website asks your browser to store on your device to remember information, such as language preferences or login details.
First-party cookies are set by us (the domain you are visiting).
Third-party cookies come from a different domain and are used for purposes such as understanding usage, improving site features, or delivering personalized advertising.
More information on cookies can be found here: http://www.allaboutcookies.org/
We use cookies and other tracking technologies for the following purposes:
We utilise the following categories of cookies on our websites:
| Cookie Category | Description | Control |
|---|---|---|
| Strictly Necessary Cookies | Essential for enabling key website features and connecting you to the properties or services you seek. Cannot be switched off. | Cannot be switched off. |
| Functional Cookies | Allow us to remember your choices (e.g., previous searches) to provide a more personalised service. | It can be controlled via your browser settings. |
| Targeting Cookies | Set by advertising partners to build a profile of your interests and show you relevant ads on other sites. | If disabled, you will not experience targeted advertising. |
| Third-Party A/B Testing Cookies | Used by providers like Optimizely to test variations in functionality and content, helping us continuously improve the user experience. | It can be controlled via your browser settings. |
| Performance Cookies | Allow us to count visits and traffic sources to measure and improve website performance. The information is aggregated and anonymous. | If disabled, we will not know when you visited our site, which will limit our ability to make future improvements. |
Detailed Cookie List: A detailed list of the specific cookies used on our websites, categorised by type (Strictly Necessary, Performance, Functional, Targeting, Third-Party A/B Testing), is maintained below and checked regularly for accuracy.
Opt-Out: You can opt out by declining the cookie prompt on the home page. For queries or further information, please email enquiries@property-hub.com
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised manner.
Access to your personal data is limited to employees, agents, contractors, and other third parties who have a strict business need to know. They process your data only on our instructions and are subject to a duty of confidentiality.
We have procedures in place to handle any suspected personal data breach and will notify you and any applicable regulator where required by law.
If we have provided you with (or you have chosen) a password to access certain parts of our website, you are responsible for keeping this password confidential. We strongly advise against sharing your password to prevent unauthorised access to your privacy or business transactions.
All information you provide is held in the strictest confidence and used only for the purposes described in this Policy. Due to the nature of the internet, online information transmission is not entirely secure.
Although we strive to protect your personal data in accordance with industry best practice, we cannot guarantee the security of your data transmitted to our website. Once received, we use strict procedures and security features to prevent unauthorized access, loss, misuse, or modification.
Important Note: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All text messaging originator opt-in data and consent are strictly excluded from being shared with any third parties.
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it or to comply with any legal, accounting, or reporting requirements.
By law or good industry practice, we are required to keep certain information (including Contact, Identity, Financial, and Transaction Data) for seven years after our customers cease being customers, primarily for tax purposes.
To determine the appropriate retention period, we consider the volume, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and the applicable legal requirements.
In some cases, we may anonymise your personal data (so it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have the following rights regarding your personal data:
If you wish to exercise any of these rights, please contact us at enquiries@property-hub.com
No Fee Usually Required: You will not typically have to pay a fee to access or exercise any of your other rights. However, we may charge a reasonable fee or refuse to comply if your request is clearly unfounded, repetitive, or excessive.
What We May Need From You: We will require specific information from you to confirm your identity before processing any request (a security measure to prevent unauthorised disclosure).
Time Limit to Respond: We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, it may take longer; in that case, we will notify you and keep you updated.
Any future changes we make to this Policy (e.g., updates related to our processes) will be posted on this page and, where accessible, will be notified to you by e-mail.
These Terms, and any dispute or claim arising out of or in connection with this Policy, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of Australia in respect of Services globally, except for Services in North America, where the governing law shall be the law of the State of New York.
The parties agree that the courts of Australia shall have exclusive jurisdiction, except where New York law governs, in which case the courts of New York shall have exclusive jurisdiction.
If you have any questions regarding this Policy or wish to access or correct your information, please contact us by:
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